Deleting your data
You can ask us to delete what we hold about you at any time, and we will. Here is exactly how, and what happens afterwards.
Ask us
Email us from the address you booked with, or message us on WhatsApp from the number you booked with, and say you would like your data deleted. Asking from the same address or number is how we know it is really you — if you cannot, we will ask you a couple of questions about your visits instead.
Email usWhat we delete
- Your name, phone number and email address.
- Your notes, preferences and any care details you gave us.
- Any design photos you uploaded.
- Your chat and WhatsApp history with us.
- Your loyalty account and any points on it.
What we have to keep, and why
Indonesian tax and accounting rules require a business to keep records of what it sold and to whom. Where that applies we keep the financial record of the sale only — the amount, the date and the tax — and we detach it from you, so it can no longer be traced back to your name, number or history. Everything else goes.
How long it takes
We do it within 30 days and write back to confirm when it is done. Usually it is much sooner.
Deleting the WhatsApp thread
Deleting your record here removes the conversation from our system. Messages already delivered to your own phone stay in your WhatsApp until you delete them there, which only you can do.
If you only want part of it gone
You do not have to delete everything. You can ask us to remove just your photos, just your notes, or to stop messaging you while keeping your booking history. Say which, and that is what we will do.