Privacy Policy
This explains what we collect when you book with us, message us or use our booking site — and what we do and do not do with it. We have tried to write it plainly rather than defensively.
Who we are
House of Ritual Bali, Jl. Sempol, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80351, Indonesia. We run the booking site at book.houseofritualbali.com. For anything about your data, write to hello@houseofritualbali.com.
What we collect
- Your details — name, phone number and email address, so we can hold the appointment and reach you about it.
- Your bookings — treatments, dates, times, the specialist you saw, and what you paid.
- What you tell us — notes you add to a booking, and anything you write to us in chat or on WhatsApp.
- Care details you choose to give — for example an allergy or a sensitivity — so a treatment is safe for you. You never have to give these.
- Design photos — inspiration images you upload for a nail appointment, so your specialist can prepare.
- Basic site data — a random identifier stored in your browser so we can count visits and installs. It is not linked to your name and we do not use advertising trackers.
What we do with it
- Take, confirm, change and remind you about appointments.
- Reply to you when you message us.
- Keep your visit history so your next appointment is easier and your specialist knows your preferences.
- Run our loyalty programme, if you join it.
- Keep the accounts the law requires us to keep.
We do not sell your information, and we do not share it for anyone else's advertising.
If you message us on WhatsApp, or ask us to confirm a booking there, your message and your WhatsApp phone number reach us through WhatsApp Business (Meta Platforms). We use them to reply to you and to send confirmations and reminders about your own appointments — not marketing, unless you have asked for it.
Meta processes those messages under its own terms. You can stop WhatsApp messages from us at any time by telling us so in the chat, and we will switch you back to email.
Replies may be drafted with the help of an AI assistant. Anything sensitive — a complaint, a health question, anything about money — is handed to a person rather than answered automatically.
Who else handles your data
We keep the list short and use each only to run the service:
- Railway — hosts the booking system and its database.
- Meta Platforms — WhatsApp messages, as above.
- Resend — sends our confirmation and reminder emails.
- Anthropic — powers the assistant that helps draft replies.
- Xendit — processes a payment, if you choose to pay online. We never see or store your full card details.
How long we keep it
We keep your client record and visit history while you are a guest of the house, and for as long afterwards as Indonesian tax and accounting rules require us to keep the financial records. Design photos and chat messages are kept while they are useful to your care, and you can ask us to remove them sooner.
Your choices
- Ask us what we hold about you, and we will tell you.
- Ask us to correct anything that is wrong.
- Ask us to delete your record — see deleting your data.
- Unsubscribe from automatic emails using the link at the foot of any of them.
- Tell us to stop messaging you on WhatsApp.
Keeping it safe
Access to guest records is limited to the people at the house who need it, each with their own login and their own permissions. Pay and commission are visible only to the owner. Every sensitive action is written to an activity log.
Children
Our booking site is meant for adults. A treatment for a child is booked by their parent or guardian.
Changes
If this policy changes we will update the date at the top of this page.